The present terms and conditions (hereinafter “Terms and Conditions”) regulate the legal relationship concluded between the trader Francis Wong Hardware ltd also known as WongsHardware with its registered platform in possession.
The present Terms and Conditions describe the terms and conditions applicable to your access and use of the web site. This document is a legally binding agreement between you as the user of the web site (referred to as “you”, “your” or “User” hereinafter) and Morning Ideas s.r.o. (referred to as Seller).
Please review the following basic rules that govern your use and access to the web site. Please also note that your use or access of the web site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions, although you may “bookmark” a particular portion of this web site and thereby bypass this agreement.
BY USING THIS WEB SITE, YOU AGREE TO THESE TERMS AND CONDITIONS; IF YOU DO NOT AGREE, DO NOT USE THIS WEB SITE.
Seller reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time, without prior notice, by updating this posting. Any posted changes are effective immediately and your continued use ofWongsHardware contents and services constitutes your agreement that you’ve read these entire Terms and Conditions acceptance that you respect them in their entirety. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of this web site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions, Francis Wong Hardware ltd grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
APPLICATION OF TERMS AND CONDITIONS
Your use and access of this web site and making a purchase, placing an order or otherwise shopping on the web site (collectively, the “Site”) are governed by all terms related to these Terms and Conditions as well as the Privacy Policy, and any other rules and policies of the Site that WongsHardware may publish from time to time. Meanwhile, with regard to your purchases and transactions on the Site, the Terms and Conditions between you as a buyer and WongsHardware will be binding upon you. Therefore, we recommend that you read these Terms and Conditions and all relevant additional terms, conditions and information, including, but not limited to, the Privacy Policy, carefully.
If WongsHardware has posted or provided a translation of the English language version of the Terms and Conditions, you agree that the translation is provided for convenience only and that the English language version will govern your use of the Site.
THE USE OF THE SITE
By accepting these Terms and Conditions through your use or access of the Site, you represent that you are (a) a person with full legal capacity and able to form a legally binding contract, or in case you do not have a full legal capacity, that you received a consent from your parents or any other legal representative and therefor you are bound by these Terms and Conditions and (b) permitted to receive any products. If you do not agree to (or cannot comply with) this Section, do not use this Site.
All billing and registration information provided on the Site must be truthful and accurate. Each User shall be solely responsible for the information and content posted on the Site. Providing untruthful or inaccurate information constitutes a breach of these Terms and Conditions and the User is responsible for all damages caused to HardwareShop or to any other User or to any other third party.
WongsHardware can stop the operation of the Site or its part any time, can change the Content of the Site or its parts without any prior notice. The Site does not have to be available all the time. WongsHardware has the right to maintain the Site and the User does not have any right for any compensation.
While accessing the Site, or using its services, you should not:
- Post or transmit false, inaccurate, misleading, defamatory, or libellous Content (including but not limited to during the registration process and in HardwareShop blog);
- Violate any laws, regulations, good manners, third party rights, this Terms and Conditions or our policies, such as third party’s intellectual property rights;
- Fail to deliver payment for the products and items purchased by you;
- Manipulate the billing process of WongsHardware, or fail to deliver the payment or fee owed to WongsHardware;
- Undermine the feedback or ratings systems;
- Distribute spam, bulk electronic communications, chain letters, or pyramid schemes on the Site;
- Distribute viruses or any other technologies that may harm WongsHardware and the Site, or the interests or property of other users;
- use any automated means to access Site and collect any data from Site through automated means (included but not limited to harvesting bots, robots, spiders, scripts or other automatic devices or programs) or and you cannot use framing techniques to enclose any of the data or content to the Site or otherwise affect the Site.
- Otherwise incur any liability to the Site or WongsHardware.
WongsHardware reserves the right to limit, terminate and deny the right to use or access the Site of any User for any reason whatsoever, including, but not limited to, infringing any third party’s intellectual property right, breaching these Terms and Conditions, breaching the good manners, defame or affect or may affect the good name of Francis Wong Hardware in any means and/or incurring any liability to WongsHardware. Each User hereby also agrees that in no event shall WongsHardware be liable to any User or any third party for any User’s inability to use or access the Site.
TERMS OF PAYMENTS
When you confirm a transaction on the Site, you agree to be bound by and pay for that transaction.
- If you order something that becomes unavailable before it can be provided to you, your only remedy is to receive a refund of your purchase price.
- You may be presented with additional terms related to a specific purchase before you confirm the transaction (such as shipping terms for tangible goods). Those additional terms will also govern that transaction.
- Even though we use terms like purchase, buy, sell, and order to talk about transactions related to Credits, you don’t receive an ownership interest in those items.
- In addition, any order whose amount exceeds certain amount set by WongsHardware can request additional identification and evidence of delivery address by email or by other means. These security measures are a testament to our willingness to protect customers against potential fraud. Until the additional identification requirements are fulfill WongsHardware does not have the duty to send the order. In case the condition of additional identification of the User is not fulfilled within next 15 days WongsHardware is entitles to cancel the order. Terms of payments to WongsHardware are the following: (Unless special terms of payments are not made in writing)
- Credit card
WongsHardware has the right to cancel the order in case when the goods is not any more at the warehouse.
SHIPPING – DELIVERY – DELIVERY EXPENSES
WongsHardware is a client and of CSF couriers – Trinidad’s fastest growing courier company. The shipments will be charged according to the current and valid charges and fees of these professional Courier companies.
Upon receiving the product, the supervision whether the delivered product fully corresponds with the ordering it is solely your responsibility. Wongs Hardware is highly recommending you to check the condition of a package, if there are any damages or shortages in the shipment in general.
The Buyer is obliged to check the content of the package and the condition of the goods on delivery, in order to report possible faults or damages of the ordered products and the packaging itself to the courier. In case the Buyer has any comments or thinks the content was damaged during the transportation he is obliged to report this ti the courier immediately when signing the transport document. WongsHardware is not responsible for any damage caused by the transporter. The Buyer is obliged to enforce the potential damage from the transporter and/or Courier writing the note in the transport documents signed right after the delivery. Further complaints will not be taken into consideration.
In case of any damages, missing content or a part of an order, you are obliged to write everything clearly in email and send to the [email protected] within next 3 days after the delivery.
Shipping and delivery of our products, delivery expenses and a risk during this period is on you.
From the moment when the parcel leaves our warehouse, Wongs Hardware cannot be held responsible for the delivery time, damages and/or other circumstances that may occur during the transport process.
Wongs Hardware offers a possibility to you to insure the entire shipment to your address. In order that package is being sent (for any reason) back from the customer to us, insurance is not included for that parcel.
Information about the estimating delivery time can be found on the Site when ordering. The estimated delivery time is only informative and not binding. Wongs Hardware delivers all order within next 30 days after Wongs Hardware received the payment or in case of COD payment after the order is placed.
WongsHardware will in cases when the payment gets confirmed until CET 12 AM try to process the order the same day if the product is available in the warehouse. Estimated delivery time of ordered products is calculated from the moment when the preparation of the package starts. Preparation of orders is conducted from Monday to Friday.
In case that the ordered product is out of stock, delivery time is extended and Wongs Hardware gives at a possibility to its buyer to delete or cancel their order.
Every shipment is delivered to the address specified by you when placing an order, WongsHardware is keeping the right to ask for proof of address in order to prevent frauds or abuses of any type. Before sending the relevant proof the WongsHardware will not start with the preparation of the Order and in case when the relevant proof is not provided within next 5 days after the request, the order will be automatically cancelled.
Upon reception of the package you are obligated to make sure that there are no damages on the package. Otherwise, you are responsible to make a written record with your complain at your transportation company office within the time defined by law.
From the moment when a product leaves the warehouse, the risk is transferred to the other party defined with this contract. Wongs Hardware is not responsible for any delays occurred during the delivery of products. In this case you have the right to terminate or cancel your order, however you may accept the new terms of delivery, but in no case you do not have the right to demand compensation or interest or money refund for any delays.
In the case that the ordered product is not delivered within the specified time period WongsHardware has to start an investigation with a transport company that was responsible for delivering the shipment. During this period WongsHardware will not make any decisions regarding to this specific customer order.
RECLAMATION POLICY
DOA reclamation
In case of dead on arrival (DOA) you have the right to return goods within a period of 3 days. Product is considered as DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use after unpacking the product from the box. If you believe that your product is DOA, please contact WongsHardware support centre within next 24 hours of the delivery of the package. WongsHardware support centre will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. After receiving WongsHardware will determine whether the product is DOA and offer you one of the following options:
- Replacement: The same product that you ordered will be shipped to you at FrancisWong Hardware ltd expense. Also, WongsHardware will cover customers returning shipping costs up to 70,- TT.
- Refund: you will be refunded completely including return shipping (excluding insurance). Return shipping costs are refundable up to 70 ,-TT.
Quality of product reclamation
If you are making reclamation concerning the quality of the product (problems with display, slots, hardware buttons, etc.) within next 14 calendar days after the delivery of the Product, you are obligated to contact WongsHardware support centre in written form. WongsHardware support centre will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. You are responsible for all damages which will occur on the Product. The return package should include all package content and written details of the reason for return. After receiving the Product WongsHardware will determine condition of the product and offer you one of the following options:
- Replacement: The same product that you ordered will be shipped to you at WongsHardware expense.
- Refund: you will be refunded excluding insurance costs.
- Service: you will be forwarded to the closest service centre ( Leo in Gasperillo, Pentax at ‘The Watersource’ and Ingco at Ingco service center in Monroe Road. All other items under warranty need to be returned to our office in Longdenville.
Delivered product reclamation
If you are making reclamation for receiving different product model than ordered, do not open nor use the delivered product. In that case contact WongsHardware support centre within next 3 calendar days from delivery of the product. You are obligated to contact WongsHardware support centre in written form. WongsHardware support centre will provide you the shipping instructions to return the product to us immediately, in the same condition in which you receive it, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. You are responsible for all damages which will occur on the Product. The return package should include all package content and written details of the reason for return. WongsHardware support centre after receiving will offer you the following options:
- Replacement: The product that you ordered will be shipped to you at WongsHardware expense.
- Refund: you will be refund completely including return shipping costs (excluding insurance). Return shipping costs are refundable up to 70 TT.
This policy is not applicable in case where customer is responsible for misinterpretation of official information or when package is opened and used despite obvious misplacement. In this case, customer will be treated by Return policy.
Refunds for orders paid by Cash On Delivery are accepted. However, the cost of COD service is nonrefundable for all types of reclamation.
If all of these conditions are not fulfilled, WongsHardware will not accept your reclamation.